What is this course about?
Every day we experience conflicts in the form of arguments, disputes and misunderstandings. Some of these conflicts can be solved or just disappear, but some arise again and again, are being ignored or suppressed. Normally we feel relatively helpless in conflict situations.
How do you best deal with conflicts and which options are there to solve them? This course answers many questions related to conflicts, looks at scientific principles and backgrounds and offers practical guidelines.
Examples with real-life situations from business institutions illustrate the theoretical findings. Case studies enable you to implement your newly acquired knowledge directly.
After completing this course, you will be able to manage conflicts in a better way and to resolve conflict situation in a reflected and calm manner
What do you learn in this course?
After completing this course, you will be able to manage conflicts in a better way and to resolve conflict situation in a reflected and calm manner
How is the course structured?
- What is a conflict?
- What are causes for conflicts?
- Are conflicts useful?
- Are conflicts in institutions a sign of weak leadership?
- Why do you need a conflict management?
- Are there general models for conflict solution?
- What is a compromise?
Very interesting Course Thank you. The learning material was straight to the point and up to date, making the reading not boring and time consuming but still very informative